An inspiring read that deserves your time!

Issac MV  is the facility manager at Sukino healthcare but he is best known for his heroic
efforts during the covid-19 lockdown in Bangalore.

The lockdown threatened to leave the continuum care facility that
offers post-hospitalization critical care to patients, paralyzed due to a
severe shortage of supplies. But that did not deter Issac from jumping into
action mode and perform some of the most unbelievable and unimaginable selfless
acts out of love and compassion.

In this very inspiring and soul-stirring interview, he speaks about
how his work is his salvation and what keeps him motivated to help others at
all times.

Q- What is your role in Sukino?

It’s more than just a role. It’s a connection. My association with
Sukino goes back many years when I used to remotely provide IT support by
connecting them to vendors.  But there is something about this
organization and there was always this urge within me to be more involved with
them. Hence 3 years back I finally decided to take on the full-time role of a
facility manager and handle IT and various infrastructure requirements. I just
love to be here.

Q-The covid virus has put us all in a panic mode. And you work in a
healthcare facility that has patients with all kinds of infections. Don’t you
feel scared to work here?

On the contrary, I feel safe.

Q- Why?

Firstly, we give utmost importance to hygiene and safety precautions as
per government and health department norms in every department. Be it the
patient rooms, the therapy labs, or the kitchen. Everything is sanitized and
maintained immaculately. And secondly, and I may sound like an emotional fool
but I have witnessed patients blessing us and praying for us often. And it is
my deep belief that when we are protected by blessings and prayers, nothing can
harm us.

Q- During the lockdown, while most of us stayed at home out of fear,
you came to work every day?

Oh Yes! There was no way I could have stayed at home when I had an
opportunity to serve the patients and help them receive uninterrupted
treatment. See healthy people like you and I can take care of ourselves. But
our patients had placed their faith and trust in us to take care of them and we
couldn’t let them down in any way. So it wasn’t only me but a few of my other
colleagues too requested the police daily and ensured that they reached the
facility.

Q-What challenges did you face?

It was very difficult at the beginning as we struggled for basic commodities
like food and medical supplies. We had stocked them up but eventually, the
imbalance in the demand and supply ratio was inevitable and we faced a severe
shortage.  Moreover, the police arrested the auto driver who was supplying
the items for us and that worsened the situation.

Additionally, we also had to provide transport for some of the patients
who had to be admitted and accommodation for our staff who couldn’t commute
daily.

Q-What did you do to overcome these challenges?

It seemed like an insurmountable mountain. I felt helpless and was about
to give up. But then our CEO Mr. Rajnish Menon himself stepped in with his
support. His presence inspired me and my team and what we did after that seems
surreal.

We carried gas cylinders and brought them for the kitchen staff, We went
against all odds and arranged for groceries and other medical supplies, changed
electric bulbs, repaired machines, assisted the patients’ family members to
come and meet them, helped the kitchen staff cook meals, washed the utensils,
sanitized the facility and even conversed with the patients when they felt
lonely.

We also visited the police station and convinced the authorities to
release the auto driver.

When I look back I wonder if we really did all that! It seemed like
divine intervention.

Q- You have given your best to this organization. Given an
opportunity will you consider working somewhere else?

Never. I deeply trust and respect this organization. This is where I
belong. The satisfied and loving look on the faces of the patients is what I
need to feel happy. And what is most reassuring is that from our CEO to the
security guard, we all are in agreement of and believe in the healing and
caring services that Sukino offers and are very glad to be a part of it.

What we did during the lockdown and continue doing the covid crisis
is to survive. Sometimes out of hope and mostly out of fear. But Issac and his
team at Sukino Healthcare have chosen faith over fear, love over hatred, care
over neglect and redefined the meaning of living.

The organization has made over
1000 patients smile and bounce back to life from four care centres spread cross
Bangalore and Kochi.

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